Support

Stuck on something? Here's how to get unstuck.

Self-serve

• FAQ — answers to the most common questions
• Quick Start — first API request in five minutes
• API Reference — accurate request/response documentation per resource
• /api-docs — interactive Swagger explorer

In-app support

Signed-in users can submit support tickets directly from the app — including bug reports with automatically attached context — and track their status under Tickets.

Email

Reach the team at support@stratalace.com. To help us help you, include:

• What you were trying to do, and what happened instead
• The request path and response status/body (redact your API key!)
• Approximate time of the issue and your organization name

We typically respond within 1–2 business days.

Security issues

Please report suspected vulnerabilities privately to support@stratalace.com rather than filing a public ticket. See security best practices.